“Heigh ho, heigh ho, it’s off to Scotland we go, with our online check-in and hand luggage only, heigh ho, heigh ho, heigh ho, heigh ho”. This was the bravado and happiness my group of five felt as we exited our London accommodation at 6.15am on 27 December 2016. We were off to Edinburgh! Once up north we would pick up a pre-booked hire car and travel to countryside Comrie where we planned to spend a few days before returning to London. We would get to the airport with about 50 minutes to spare.
The smiles we exchanged on the train to the airport turned quickly to nervous lip biting when we saw the security queue. The one we had to join was packed with shuffling customers while the “fast track security” avenue was invitingly empty. Cheerful airport attendants issued instructions to: put liquids in minute plastic bags; close those tiny bulging bags; donate items that didn’t fit in those tiny bulging bags to the bins provided; remove jackets, coats, hats, scarves, boots, belts, keys, laptops, mobile phones (basically unpack and undress) and lay these items next to each other in the too-small plastic trays for checking. I was the first of our group to make it through to the other side so snatched up my belongings and galloped through the terminal in search of boarding gate information. This was difficult. I hadn’t repacked and redressed properly so my trousers were falling down and my boots were tripping me up. Also, there was no boarding gate information. Mainly because the gate had already closed.
It was also a mistake to leave the rest of my party. We all became separated into three groups. While charging through the airport each group thought the others had made it to the aeroplane and that they were the only ones left behind. Gnashing of teeth at the thought of being the only ones to miss out. Eventually, security personnel shepherded us all through the “return-to-the-other-side-because-you-missed-your-flight-and-start-all-over-again” channel. (You won’t miss it; it’s the one teeming with slumped-shouldered, dragging-feet people.)
Well, we did make it to Scotland. Eventually. (We drove). Needless to say we had learnt our lesson. For our return flight from Edinburgh airport we smugly arrived over two hours ahead of time. Naturally, the first thing we saw on the boarding gate info board was “flight delayed indefinitely”. Apparently there was freezing fog in Munich. More gnashing of teeth. The airline did ease our discomfort, though. By giving us each a refreshment voucher to purchase something yummy. The vouchers were worth GBP 3 each. Because of all the extra time on our hands we read up on passenger rules and rights. We discovered that you can claim from the airline if your flight is delayed by over three hours. We counted down the minutes once we were on the plane and were gleeful when we landed back in London three hours and ten minutes late. We are currently awaiting millions in compensation. (Once we figure out where on the website to claim.)
Comrie was lovely by the way.